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FAQs - Frequently Asked Questions

How long is the performance?
Approximately 2 hours with a 20-minutes intermission.

When do doors open for a performance?
Doors open 30 minutes before each performance.  Please allow yourself ample time to get parked and to get seated.

Are there refunds for tickets?
Tickets are non-refundable.  In the case of a mistake, email your situation to tickets@brightmoorcc.org, and we will offer refund for 72 hours after initial purchase.  

Do I have to buy a ticket for my child?
Every person in attendance must purchase an individual seat of his or her own.  Note:  laps are not a purchased seat for children.

Do you provide childcare during the performance?
No, there is no childcare available at performances.

Is there a discount for senior citizens?
Sorry, we do not offer a senior discount.

Our church loves to bring a large group to this event.  How does that work?
We are delighted to welcome large groups.  Discounts are not provided for large groups, but purchasing tickets will allow your group to sit together as seats are available.  Free tickets for large groups should be arranged by emailing tickets@brightmoorcc.org

Do you use special effects during the performance?
Yes, flashing, moving lights, theatrical fog, pyrotechnics, and loud noises are used during the performance.

Can I still get in if I lose or forgot my reserved tickets?
Yes, tickets can be reprinted at the Will Call station the night of the performance with a valid photo ID.

Can I get tickets at the door?
If there are tickets available, they would be at the Will Call station and are on a first-come, first-served basis.

Can I sell my reserved tickets to someone at the show if I have extra?
If you want to sell your tickets ahead of time, you may do so off campus.  We do not permit any re-selling of tickets on the premises the day of the performance or on the church grounds.

Weather Notice:  Inclement weather is not a cause for cancellation.
As long as the cast and crew can make it to the church, the show will go on as scheduled.  There are no refunds or exchanges because of bad weather.  Plan to leave home early, and please travel carefully.  If the status of a show does change, an announcement will be posted four hours prior to the start of the show on www.brightmoorchurch.org and social media sites.

 

Email for further questions

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