FAQs - Frequently Asked Questions
Where are performances held?
All performances are held at the Brightmoor Christian Church, 40800 W. 13 Mile Rd., Novi, MI 48377.
How long is the performance?
The performance is approx. 2 hours long with a 20-minutes intermission.
Is there reserved seating?
Yes, reserved seating is limited and is only available online through Eventbrite.com. You may also go to the BrightmoorChurch.org website under the Events tab and click on Christmas at Brightmoor where there will be a link will take you to the Eventbrite website.
When do doors open for a performance?
Doors will open 30 minutes before each performance. Performances begin promptly at the scheduled time; please allow ample time to get parked and to get seated.
Will my online credit card transaction be secure?
Yes. Credit card transactions are processed with industry standard security methods, and the ticketing company does not store credit card numbers.
Are there refunds for tickets?
Tickets are non-refundable. In the case of a mistake, we will offer refund for 72 hours after initial purchase. After that, if you cannot use your tickets for some reason, we suggest that you give them to someone else.
Is there a limit to the number of tickets I can purchase per transaction?
May I use “e-tickets” that I print myself for admission?
Yes. As soon as the transaction is complete, their system will confirm your purchase with an email. E-tickets are attached to your confirmation email as a PDF file. To print them on your home computer, you must open them using Adobe Reader.
Will I get an email confirmation of my ticket purchase?
Yes. As soon as the transaction is complete, the ticket company system will confirm your purchase with email. If you choose e-tickets as your method of ticket delivery, then those tickets will be attached to your confirmation email as PDF files.
Do I get a receipt for my online purchase?
Yes. Once your order is complete, you may print your confirmation page using the print function of your browser. Also, a detailed copy of your order receipt will be sent to the email address that you provided when checking out. Please be sure to check your Junk Mail folder before contacting the ticket company if you do not receive your receipt in your email.
Do I have to buy a ticket for my child?
Every person in attendance must purchase an individual seat of his or her own. (Note: laps are not a purchased seat for children). Please note: Children under 5 years of age are not permitted at the performances due to the length and intensity of the program except for the Saturday, Dec. 11, 11 AM performance. *At the child-friendly performance, we ask that if your child begins crying or becomes a distraction to other audience members, please go to our family room where a closed-circuit TV is available to watch the performance. Childcare is not provided at any performance.
Do you provide childcare during the performances?
Sorry, childcare is not provided for the productions. Please make your own accommodations for childcare. Please note: Children under 5 years of age are not permitted at the performances due to the length and intensity of the program except for the Saturday, Dec. 11, 11 AM performance. *At the child-friendly performances, we ask that if your child begins crying or becomes a distraction to other audience members, please go to our family room where a closed-circuit TV is available to watch the performance. Childcare is not provided at any performance.
Do you provide translation for the hearing impaired?
Sorry, we do not offer this service at the Christmas at Brightmoor performances.
Our church loves to bring a large group to this event. How does that work?
We are delighted to welcome large groups. Discounts are not provided for large groups, but purchasing tickets through Eventbrite.com as soon as they are available will allow your group to sit together for the performance. Free tickets for large groups should be arranged by emailing firstname.lastname@example.org.
Is there a discount for senior citizens?
Sorry, we do not offer a senior discount.
May I take pictures?
No, we do not allow personal video equipment, cameras, or cell phone use to record video or to take still photos. Such use is a distraction to the performers and animals (which actually can be dangerous for them). This kind of equipment also hinders the enjoyment of other guests watching the performance.
Do you use special effects during the performance?
Yes. Flashing, moving lights, theatrical fog, pyrotechnics, and loud noises are used during the performance.
What are the ticket booth hours of operation?
Hours of operation are 8:30 AM -4:30 PM(Mon-Fri), before and after Wednesday night services, and Sundays following both services.
Can I still get in if I lose or forget my reserved tickets?
Yes. Tickets can be reprinted at the Will Call station the night of the performance with valid photo ID.
Can I get tickets at the door?
If there are tickets available, they would be at the Will Call station and are on a first-come, first-served basis.
Can I sell my reserved tickets to someone at the show if I have extra?
If you want to sell your tickets ahead of time, you may do so off campus. We do not permit any re-selling of tickets on premises the day of the performance or on the church grounds.
Inclement weather is not a cause for cancellation. As long as the cast can make it to the church, the show will go on. There are no refunds or exchanges because of bad weather. Plan to leave home early, and please travel carefully. If the status of a show does change, an announcement will be posted four hours prior to the start time of the show on www.brightmoorchurch.org and social media sites.